Frequently Asked Questions
Everything you need to know about shopping with Original Penguin®.
What is the standard shipping timeframe?
We offer standard ground shipping which typically takes 5-7 business days. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We accept returns of unworn, unwashed merchandise with original tags attached within 30 days of purchase. Note that final sale items are not eligible for return.
How do I determine my size in Original Penguin apparel?
Our clothing generally follows a 'Slim Fit' or 'Heritage Fit' profile. We recommend consulting our detailed Size Guide located on each product page to find your perfect measurements.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later services like Afterpay.